New Wizard Imaging Training

There is a new Wizard training video on the new imaging feature of the software available below in the video tutorials!

Installation Instructions

Forgot Your Password?

Technical Support

Still having trouble installing or getting the Wizard to function? Contact support at the number below.

Call: 435-200-4131
Email: support@dawsonwizard.com
Monday-Friday: 10am-5pm EST

Administrative Support

Have a question about your Wizard account? Call The Dawson Academy

Call: 800-952-2178
Email Us
Monday-Friday: 9am-5pm EST

Frequently Asked Questions

How many computers can I install the Wizard on?

You can install the Dawson Diagnostic Wizard software on as many computers as you’d like.

How do I reset my password?

Your username and password for your Dawson Diagnostic Wizard account is different from the Dawson Academy website. You can reset your Wizard password by going to http://dawsonwizard.com/ForgotPassword.

Why won’t my Dawson Diagnostic Wizard Software work?

The following may be reasons your Dawson Diagnostic Wizard Software isn’t working:

  • Internet Connection: Check your internet connection to make sure it is working.
  • Unsupported/Old Version: If you installed the Dawson Diagnostic Wizard prior to February 2015, you may be trying to run the previous, unsupported version from Guru. Click here for Uninstall/Reinstall instructions for a PC. Click here for Uninstall/Reinstall instructions for a Mac.
  • Wrong Username/Password: Your Dawson Diagnostic Wizard account will not work if you are using the wrong username and/or password. Your Dawson Diagnostic Wizard account is a different account than your Dawson Academy website account. To reset your password go to http://dawsonwizard.com/ForgotPassword. For further assistance contact Support at support@dawsonwizard.com or 435-200-4131 between 10am-4pm MST.
  • Account Expired: Your Dawson Diagnostic Wizard may not be working if your trial ended or your account is not up-to-date with payments. For questions about your account status, contact The Dawson Academy at 800-952-2178 or by filling out the Contact Us Form found in the upper right corner of the website.