Transform the way your dental team operates with Team 360: Complete Dental Team Training. Stop wrestling with the chaos of unclear roles, missed communication, and inconsistent systems. This hands-on course simplifies the steps proven essential for implementing complete care across your entire dental team, from the front desk to hygienists to doctors. You’ll discover how to improve dental team communication, enhance collaboration, and streamline workflows that support efficient, profitable dentistry. Walk away with a customized action plan to elevate patient care, boost case acceptance, and build a highly aligned, high-performing dental practice.
Description
Learning Objectives
Details
Instructor(s)
One of the biggest challenges in transitioning to Complete Care Dentistry is building a streamlined, team-aligned process—from the first phone call to delivering optimal restorative care. To succeed, it’s not just the dentist’s clinical skills that must grow—the entire dental team must elevate their communication, organization, and practice management systems.
Team 360: Complete Dental Team Training is designed to align both the clinical and business teams with a shared vision for success. You’ll learn how to schedule appointments more effectively, define clear team roles during the new patient exam, master patient communication strategies, and implement a step-by-step approach to case presentation. It’s the dental CE course your whole team needs to deliver exceptional care—together.
Explain the concept of Complete Care Dentistry
Recognize the elements of the Complete Exam
Introduce existing patients in your practice to the concept of a comprehensive exam
Schedule and orchestrate the new patient and records gathering visit
Use photography to uncover the wants of the patient.
Schedule the case presentation appointment and who must be present at this visit
Organize the schedule for increased productivity, enhance efficiency and decrease stress
Make time for large cases, while still paying attention to the necessary operative dentistry that is the cornerstone of every general practice
Understand the effect of dental insurance
Successfully market your practice to attract patients who are looking for the type of treatment offered in your practice
Develop the necessary verbal skills to professionally speak with patients who are looking for a new dentist, shopping for fees or need to cancel their appointment
Target Audience: General Dentists, Lab Technicians, Specialists & Team Members
Time: 8am – 5pm EST
CE Credits: 14 #550 (14L)
Instructor:Larry Guzzardo
Tuition: $3900 includes 1 doctor and 2 staff members.
Larry Guzzardo
Larry boasts a 24-year career initially as a training specialist, covering areas like active listening, customer service, stress management, and career development. Transitioning into full-time dental consulting 22 years ago, he now concentrates on dental practice management, business systems, and leadership development. Larry has conducted workshops nationwide on topics such as “Winning Patient Acceptance,” “Business Communication Systems,” and “The Leadership Challenge.” He has been recognized with Speaker’s Appreciation Awards from prestigious organizations like the American Academy of Cosmetic Dentistry, American Academy of Implant Dentistry, and others. Larry is a visiting faculty member at the Dawson Academy for Advanced Dental Study, holds certifications, and contributes articles to publications. Beyond his professional accomplishments, he actively supports adult literacy through board involvement with Project READ.
Equip your dental team to efficiently manage new patient appointments, gather necessary records, and orchestrate a smooth flow of care from the moment they enter the practice.
Master Communication and Case Presentation
Your team will develop the verbal skills needed to present comprehensive treatment plans and ensure patients understand their options, increasing case acceptance.
Optimize Scheduling for Maximum Efficiency
Learn how to effectively balance large cases with routine appointments, improving productivity and reducing stress across the practice.
At this dental team training course, your entire dental team will gain a clear, step-by-step approach to organizing the new patient process, scheduling efficiently, communicating effectively with patients, and improving case acceptance. This course ensures that everyone — from front desk to clinical staff — understands their role in delivering Complete Care Dentistry.
Who should attend from my team?
This course is ideal for dentists, specialists, lab technicians, and key team members, including front office staff, treatment coordinators, and assistants — anyone involved in patient communication and case coordination. It’s dental CE fro the whole team.
Can I bring additional team members?
Yes! Tuition includes one doctor and two staff members. Additional team members can be added for an extra fee.
How is this training structured?
This interactive, full-day course includes lectures, case studies, and real-world scenarios designed to equip your dental team with actionable strategies they can implement immediately.
Will we receive CE credits?
Yes, all attendees will earn 14 dental CE credits upon completion of this course.
Who can take Dawson Academy elective courses?
Electives are open to all dental professionals, including dentists, specialists, hygienists, and dental assistants. Most electives do not require previous Dawson Academy courses, making them a great way to enhance your skills in a specific area of dentistry.
What elective topics are available?
Dawson Academy electives cover a range of focused topics, including: Restorative & Esthetics, TMD & Airway, Implants & Prosthetics and Practice & Team Development Explore the full list of electives here.
Where are electives held?
Electives are offered in multiple locations across the United States, including Florida, Texas, and other major dental hubs. All courses are taught by experienced Dawson Faculty who actively practice dentistry, ensuring real-world application of the techniques you’ll learn.
Are the electives hands-on or lecture-based?
It depends on the course. Some electives are hands-on, allowing you to practice techniques. Others are lecture-based but highly interactive with case discussions.
Do electives offer Continuing Education (CE) credits?
Yes! All electives provide CE credits, with the number of credits varying by course. You’ll receive official documentation upon completion.
How do I register for an elective?
You can register directly on The Dawson Academy website or contact our team for assistance. Some courses have limited seating, so early registration is recommended.
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For registrations paid in full at time of registering, requests to cancel or transfer registration in a Dawson Academy course, lecture, or event will be accommodated until 90 DAYS PRIOR to start date. Upon request a refund will be provided minus a $200.00 non-refundable deposit, or a one-time course, lecture, or event transfer, which remains valid for 12 months. Less than 90 days prior to course, no refunds or transfers will be issued.
*Students who finance tuition through the Lending Club financing program are subject to special terms and conditions.
Please contact The Dawson Academy at 1.800.952.2178 for full details.
The Dawson Academy is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. The Dawson Academy designates this activity for 14 credit hours continuing education credits.
The Dawson Academy is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.