Dangers in diagnosing the pocketbook

Let’s talk for a minute about a financial issue, diagnosing the pocket book or maybe another way of looking at it is X-raying the wallet. I think we all have a little bit of preconceived ideas when we meet other human beings. We kind of size them up by the way they look, the way […]
Treating the patient for what they need, not what their insurance pays

We all have patients whose dental problem has outstripped their insurance benefits. And that’s all right. And I always tell my patients, “You think of your insurance as if you put on a pair of pants and found a $20 bill in the pocket. It’s a bonus.”
Creating Exceptional Trust with Patients

How important is it to your practice that patients trust you? Perhaps it’s best to think about this by asking, “What’s the impact on your practice when patients don’t trust you?”
Case acceptance: How do I move beyond what insurance pays for?

I’d like to spend a few minutes with you discussing case acceptance and how do we increase case acceptance, working around the limitations of insurance.
How do I talk with patients about money (when it comes to expensive cases)?

One question I get all the time is, “How do you talk to patients about money when it comes to expensive cases?” And the one thing I would tell a dentist or a doctor that’s struggling with this is don’t be afraid to be a bit of a salesman. That’s not a dirty word in […]
Standard of Care vs. Standard of Caring

Hello I’m Dr. Paul Homoly. I recently watched the 2019 US Figure Skating Championships. My wife Sweet Lisa and I curled up on the couch, a few of our cats joined us, and we spent a mellow evening watching this country’s finest figure skaters. I like it when TV commentators are former Olympians. They spot crucial […]
Are my patients understanding what I am saying?

So one of the questions that I’ve asked myself, is are my patients understanding what I’m saying when they don’t get to see what I see? And I feel like this is something that we all fall into: we love to talk and try to educate, but the patient’s not having the same visual as we […]
Sales vs leadership approach to case acceptance

Here’s an important distinction in dentistry that many dentists and team members miss. That distinction is the difference between a sales vs leadership approach to case acceptance.
Why a Unified Practice Vision is Essential to Complete Dentistry

Having a unified practice vision is essential for implementing complete dentistry. As doctors, we need to have a clear picture or vision of the type of practice we want to have. What type of dentistry do we want to offer? What level of service do we want to deliver to our patients? What does the […]
The Implication Mindset of Patient Communication

When we think of the implication mindset, Dr. Dawson has talked to us for a long time about a way for us to think about dental problems and approach to dental treatment as a way to communicate with our patients and help them move forward with their treatment. One way to look at it is, […]
Improving case acceptance with general vs. specialty patients

Note: The Dawson Academy uses the term “specialty patient” in place of “complex care patient” , as well as “general patient” in place of “modest patient”. I remember my first experiences with case acceptance were good ones. I was fresh out of the United State Navy and the 2 years I practiced there served me […]
Educating Patients: The TMJ joint (4 different phases of the joint)

Educating patients on dental conditions can be very challenging for many dentists. A complete dentist has even more challenges, especially when it comes to explaining joint conditions with their patients. The complete dentist starts the examination by examining the joint first. Based on what we know, there are four categories or phases of joints that […]