How to Eliminate Patient Excuses from your Practice

By Daniel Midson-Short Can you tell the difference between a genuine patient and one who is making excuses? No matter how skilled or experienced you are as a dentist, it’s […]

The Real Reasons Patients Say I’ll Think About It

By Daniel Midson-Short For most dentists, their typical day consists of around 7 or more appointments with their patients. All have some sort of discussion around treatment, or at least […]

Quick Tip: Words to Use with Patients (and Avoid)

As Dawson-trained dentists, one of things that is most exciting and fun for us is going over specialty treatment. Taking our patients to records and going over the checklists, the […]

Webinar: Top 4 Reasons Patients Avoid Treatment & How to Prevent Them

In this 45 minute dental webinar, the Primespeak team will talk through the real reasons why patients delay or avoid treatment. You will learn how your own communication causes patients […]

The Two Rules for New Patient Phone Calls

You only get one chance to make a first impression, so you have to make sure to get it right when a new patient calls. I have two general rules […]

Taking Dental Insurance Out of the Decision Making Equation

One of the tips that I would recommend is changing your vocabulary when you talk to patients regarding insurance. One of the things that we hear quite often is something […]

How to Get Patient Buy-In

Getting patients to own their own problems can be very challenging. I find that in my office what has worked best for me is showing them photographs. When I show […]