Quick Tip: Words to Use with Patients (and Avoid)

As Dawson-trained dentists, one of things that is most exciting and fun for us is going over specialty treatment. Taking our patients to records and going over the checklists, the photos, and the Wizard, and figuring out a long-term treatment plan for them. The problem is, that we experience at our office, is getting our […]

The Two Rules for New Patient Phone Calls

You only get one chance to make a first impression, so you have to make sure to get it right when a new patient calls. I have two general rules for talking to patients on the phone. The first rule is be positive. And, of course, this means answering the phone with all the proper […]

Taking Dental Insurance Out of the Decision Making Equation

One of the tips that I would recommend is changing your vocabulary when you talk to patients regarding insurance. One of the things that we hear quite often is something like this: “This is what your insurance will cover.” I would like you to change that to, “This is what your insurance provides a benefit […]

How to Get Patient Buy-In

Getting patients to own their own problems can be very challenging. I find that in my office what has worked best for me is showing them photographs. When I show photographs of the patient, I let them ingest what they are seeing on a photograph for maybe a few seconds before I start talking about […]

The 4 Treatment Options

So let’s talk a little bit about treatment options and ways that you can communicate with your patients, when they show up at your office with signs of instability, tooth wear, mobility, migration, TMJ dysfunction, muscle pain, and soreness. It’s important to organize your thoughts and communications in ways that your patients can very simply […]

How to Train Your Team to Talk to About Money and Treatment

Something that comes up all the time when I’m talking to dentists is, “How do I get my staff to talk to patients about treatment and perhaps even talking to patients about money?” And what I would say to these dentists is number one, you’ve got to get comfortable doing it yourself so that your […]

Implementing a Complete Exam Out of a Hygiene Visit

So one of the problems that I face in my practice is how do I talk about all these things, the signs of instability and the requirements of a stable occlusion, in a hygiene visit? And I used to try. And I would watch my patient’s eyes kind of glaze over and I was feeling […]

What You Need To Present a Treatment Plan

After you have gone through and taken accurate records during the complete examination it is time to present the treatment plan. When it comes to presenting the treatment plan to a patient, there are two things you need to have with you.

How do I present my treatment plan to patients?

Do you have a good system in place to present your treatment plan to your patient? After you have done your part to put together the plan, it’s time to lay it out to the patient to ensure they understand what needs to happen now and what can wait. Here are three tips for you […]

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